It's that time of the year again, when we fly every person involved in the making of PushPress to one location and have a week of team building, idea sharing and growth together!
During this week we still man support desk and keep a full eye on the systems, but our response times to support might be slower. Sales will be dark, but emails and sales chats will be answered.
James at our 2017 Retreat outlining the future of Customer Success
Why Do We Do Our Retreat?
PushPress is a unique organization. We have built a team of gym-owners who are passionate about helping the industry - this gives us a very unique insight and connection to our clients. One issue with taking this approach is we have to take a distributed approach, meaning we have team members from different corners of the world.
For this reason, as we continue to grow we find it imperative we get our team together at least once a year for some bonding, development, and growth sessions.
First Ever Team AMA
When: Tuesday, September 10th at 2pm PST.
Anything goes, ask us anything!
During the retreat we will be doing a live AMA (actually AUsA) event. We can field questions on the industry or the product if you're curious, but we'd actually prefer random questions like:
"Lebron, Kobe or Michael?"
"Who would win in a battle-royale, engineering or sales?"
"Does Barry wear boxers, briefs, or boxer-briefs"
We're taking question ahead of time to ensure more questions can be asked and answered.
Have a question you want to ask the team, shoot them to email@example.com for inclusion on the live AMA.
Connecting as People
Each year we add more people to this team, and every summer so far we've all gotten to meet someone we've been working with for months "for the first time". Being able to connect and relate with the team makes us stronger, and better equipped to continue pushing to build the best system for our gyms!
We also use this time to reflect on the last year, and go over what we all feel is important for the coming year. Each team has different interactions with clients, and thus brings different viewpoints on where the pulse of the client-base and industry are.
It's important for us to keep a finger on this pulse, and take frequent checks to make sure we're always heading in the right direction.
To be honest, this is the first year our team was so large we had to even worry about this. In previous years we would get together and basically do hack-a-thons and bonding.
We've matured to the size where the career and personal development of our team is important to us - and we will be spending some time with our team this year breaking out and working in development session we have planned.
We're a fitness company, and we'll be taking the team out into the real world for some group fitness. It's part of our DNA, and it's part of our culture.
Again, during our retreat, we will be continually monitoring our systems and have an eye on Customer Success - but our response times will be slower than normal, so please understand. We appreciate our clients' ongoing support and we're hoping to come out of this week primed to kick more tail, faster!